(RNN) – Comcast is experiencing major service problems across the country.
On Twitter, the television, internet, and phone service provider said that a fiber was cut by a network partner, and that the outage is affecting residential and business customers alike.
The outage began about 1 p.m. ET on Friday. Many on Twitter are calling out the company since they cannot get through on the customer service line.
Some on Twitter are calling for a credit to their account, others are telling Comcast to unplug for 30 seconds and then plug back in, a common solution for when internet services goes out at home.
Comcast’s national headquarters are in Philadelphia. The company is the largest cable service provider in the United States.